Troubleshooting Media Walls

Connectivity issues can be frustrating, these problems can manifest in various ways, including slow internet speeds, intermittent connections, or complete loss of connectivity. This article provides a step-by-step guide to troubleshooting connectivity issues effectively.

1. Identify the Scope of the Problem

Before diving into troubleshooting, it's essential to determine the extent of the connectivity issue:

• Device-Specific or Network-Wide: Check if the issue is affecting one device (e.g., a laptop or smartphone) or multiple devices on the same network.

2. Check Hardware Connections

For both wired and wireless connections, start with the basics:

• Power Supply: Verify that your media wall is powered on. Check for any warning lights that indicate issues.
• Restart Equipment: Power cycle your media wall by unplugging them for about 30 seconds, then plugging them back in. This can often resolve temporary glitches.

3. Escalate to us

If the issue remains unresolved, please contact SKS Technology for assistance:

• Monday to Friday: 8:30am to 5:00pm
• Head Office: 03 9289 5000
• Support: 1300 908 689
• General enquiries: [e-mail]
• Quotes: [e-mail]
• Careers: [e-mail]